All types of jewellery should be treated with care to keep it looking its best. It is also important to regularly check your jewellery for signs of damage. If you find any, get it fixed as soon as possible.
Your diamond will last forever, but special care should be given to cleaning and storing to maintain its sparkle.
One diamond can scratch another so it's best to store them separately. To help keep their lustre gently clean with a mild cleaning solution, rinse thoroughly with water and dry with a soft cloth.
To enjoy your gold for years to come, polish regularly with a soft cloth to bring out its vibrant shine. It's also best to store your gold jewellery separately to avoid discolouration from other metal types.
Most white gold items are enhanced with plating, giving a highly reflective white surface. Over time, this surface may lose some brightness, which is perfectly normal. We will re-plate any white gold jewellery which was bought from us free of charge within 12 months, as long as you have proof of purchase.
Ruby, sapphire, topaz or amethyst – all gemstones are precious. So, after wearing your gemstone jewellery it's best to store it in a soft pouch or lined jewellery box.
For a quick clean, wipe the stones with a soft cloth. Some gemstones need to avoid contact with soap, water and liquid cleaners – if you are unsure of what's best for your jewellery please ask a member of staff.
We offer a complimentary cleaning service so that your jewellery looks as bright and exquisite as the day you bought it. Please ask in-store for details.
This depends on the type of jewellery and what work is required. Bring your item to us and we will give you a FREE estimate.
Please contact our GC Customer Service team in the event of any queries:
081 684 8000 or +66 81 684 8000 (Mobile/International)*
LINE APP ID : @tamajewelry
Email: Customer service team : email@example.com
*National rates for landlines and mobiles apply. As some mobile and other network call charges may vary, please refer to your service provider for more details.
ONE YEAR WARRANTY POLICY
we offer a one year warranty on all of our jewelry for damage caused by manufacturing defects. please contact the shop where you purchased the item and we will be happy to assist you. due to the delicate nature of our pieces, it’s best to store jewelry in their dust bags. please have your original proof of purchase when you call, email or stop by.
Free of Labor charge for cleaning, renew, repair, or adjust size(if available)** for all items (exclude make to order item) from GC store or TamaJewelry at Centara Central Ladphao shop and TamaJewelry at All Season Place shop(witthayu road) and The Earring Collection by TonMaKhamChangTong at crystal park shopping complex(praditmanuthum road) ONLY
PRODUCTS OUTSIDE OF WARRANTY
if you need repairs outside of our warranties, we invite you to contact our shop in Bangkok. they restore all gold and jewellery items, please visit website at www.goldconceptbytama.com to make arrangements. or visit the nearest GC storeor TamaJewelry store, we will be happy to help you locate a repair facility.
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